Asia’s Lion City
The Republic of Singapore is a metropolitan city-state and island country in Southeast Asia with a total land area of 714.3 square kilometres. It is situated at the southern tip of the Malayan Peninsula, between Malaysia and Indonesia. With an economy supported by its growing population of around 5.8 million, Singapore rose as an Asian Tiger economy and today serves as a global commerce, finance and transportation hub.
According to World Travel & Tourism Council, the direct and indirect contribution of Travel & Tourism to Singapore’s Gross Domestic Product (GDP) was 4.8% and 10% respectively of the total GDP in 2015, making tourism one of the key supporting industries for the economy.
Amongst the numerous international tourism awards and accolades received, Singapore has ranked consistently as one of the top destinations for leisure, business and meetings, incentives, conferences, and exhibitions (MICE) travellers. In 2017, Singapore will introduce future developments in areas such as attractions, commercial, residential and transportation.
Source: Economist Intelligence Unit, January 2017
2016 is recognised as having been a tumultuous year for the world at large, in view of notable global events such as Britain’s exit vote from the European Union (Brexit), Trump’s presidency win in the United States of America (USA) and several terror attacks across Europe. As a result, Singapore continues to strive to hedge itself against weak external demand through higher spending by the government, approximately 7% increase as compared to 2015.
Economic Performance & Outlook
Due to weak global trade seen in 2016, real GDP growth reduced to 1.8% from the 2% previously achieved in 2015. Given the country’s dependency on China, China’s slowed GDP growth and the expected weak future performance of global trade will hold Singapore’s real GDP growth at 2% each year on average from 2017-21. Over the same period (2017-21), Singapore’s annual average inflation rate will be expected to be around 1.1% as prices of global commodities such as oil recover modestly.
Currency Exchange Outlook
The Economist Intelligence Unit expects that the US Federal Reserve will increase its interest rates, thus, the Singapore dollar is likely to weaken against the US dollar to approximately S$1.39:US$1. It is anticipated to depreciate even more till 2019 before gaining stability in 2020 onwards.
Future Geo-political Relations
In January 2017, President Donald Trump withdrew the US from the Trans-Pacific Partnership (TPP) trade pact which could lead to the agreement’s end. Nevertheless, Singapore is expected to continue and maintain good relations with the US, reassuring other agreements currently in place.
In 2017, Singapore is also expected to continue to be a key player at improving cooperative relations with the Association of South-East Asian Nations (ASEAN) and China, mediating any disputes over territorial claims in the South China Sea between China and other ASEAN members.
Singapore Tourism Landscape
In comparison to 2015, Singapore had a better start with tourism arrivals in 2016. This was mainly due to the rebound in Chinese travellers to Singapore after additional collaboration efforts were made by the Singapore Tourism Board (STB) and Chinese online travel services such as Alitrip and Tuniu. In order to remain competitive with other regional destinations, STB has rolled out the 2016-2020 Travel Marketing Strategy to boost both tourism arrivals and receipts in the coming future.
As the global economic outlook remains weak and unstable, STB had initially forecasted approximately 0-3% growth in tourism arrivals and 0-2% growth in tourism receipts in 2016. It may be noted, however, that Singapore has witnessed record highs in tourism performance in 2016.
International Visitor Arrivals
Figure 1: International Visitor Arrivals (2005-16)
Source: STB Statistics
Apart from the dips in International Visitor Arrivals (IVA) during the 2008-09 financial crisis and in 2014, Singapore achieved a period of consistent growth in arrivals with a compounded annual growth rate (CAGR) of 5.7% during 2005-16.
In 2016, Singapore received a total of 16.4 million international arrivals. This was a significant improvement of 7.7% in growth as compared to the 0.9% growth previously seen in 2015.
The recent roll out of STB’s 2016-2020 Travel Marketing Strategy has contributed to Singapore’s improved tourism figures. Additionally, to strengthen Singapore’s position for business tourism, STB has supported over 15% more business events in 2016 than in 2015. Despite the outbreak of the Zika virus, several other factors such as the stability and safety of Singapore as a tourist destination have contributed to the success seen in 2016.
Average Length of Stay and Source MarketsHistorically, the average length of stay (ALS) of travellers to Singapore was 3.6 days. However, this average is expected to dip slightly as day trips and shorter corporate trips to Singapore with the changing travel habits of travellers from nearby source markets.
Figure 2: Top 5 Source Markets
Source: STB Statistics
Top international source markets in 2016 remained consistent with 2015 rankings. The top five source markets made up 53% of all IVA in 2016, with Indonesia (17.2%) as the largest in-bound market, followed by China (16.9%), Malaysia (6.9%), India (6.7%) and Australia (6.2%). Due to the strong Singapore Dollar vis-à-vis other regional currencies, source markets such as Malaysia and Australia have seen a decline in 2016. Similar to the trend in 2015, China and India have shown tremendous growth of 24% and 8% respectively in 2016. As a result, arrivals from the top five source markets grew significantly by 9% as compared to 2015.
The internationally acclaimed Changi Airport in Singapore, logged its highest performance ever recorded in 2016. It handled 58.7 million passengers, which represents an increase of 5.9% as compared to the previous year. Serving more than 100 airlines and connecting with 380 destinations, Changi Airport is recognised as the World’s Best Airport by Skytrax for the fourth consecutive year, thus strengthening Singapore’s position as a transportation and transit hub.
However, the benefits to the local tourism industry and to hotels in particular, depend on the proportion of passengers who are retained as overnight visitors. According to the MasterCard Global Destination Cities Index 2016 estimate, Singapore received 12.1 million overnight visitors. This amounts to approximately 21% of the passengers who pass through Changi Airport.
Singapore Hotel Market
Singapore’s hotel market can be considered as non-seasonal given the diversity of its consumer base. Leisure and corporate travel patterns complement each other and contribute to considerably high demand for hotels in Singapore. This leads to higher market-wide average daily rate (ADR) and occupancy rate (OCC) as compared to other regional destination cities.
According to STB, in 2015 there were 398 gazetted hotels with a total of 60,908 available rooms. While Urban Redevelopment Authority (URA) figures in 4Q2015 indicated a total of 2,731 hotel rooms under construction in 2016, only approximately 2,567 rooms opened, as per HVS tracking of major new hotel openings. The balance of hotel rooms to be opened were still under construction or believed to be delayed.
According to URA Singapore figures published in 4Q2016, a total of 5,841 hotel rooms are expected to be constructed between 2017 to 2021 (Fig. 3).
The CAGR for total available room nights (ARN) during 2011-16 was 6.9% while that for occupied room nights (ORN) during the same time period was 6.4%.
Marketwide hotel performance has softened further in 2016. The average occupancy rate came in at 84.3%, slightly under the 85% occupancy rate achieved in 2015. The average room rate decreased by 2.0%, from SGD 246 in 2015 to SGD 237 in 2016. The dynamics of occupancy and rate have resulted in a decrease of 4.0% in RevPAR from SGD 209 in 2015 to SGD 200 in 2016, which marks the fourth consecutive year of decline in marketwide RevPAR.
Figure 3: Singapore Hotel Rooms Pipeline (2017-21)
Source: Urban Redevlopment Authority
Figure 4: Singapore Overall Hotel Performance (2011-16)
Source: STB Statistics
Dealing with Adversity and Change
As mentioned, 2016 had been a year of tumultuous change across the globe, which consequently made it a challenging year for hotels in Singapore. As the future continues to appear uncertain for many, both hoteliers and owners need to identify crucial areas to adapt and change. This year, HVS has delved further to identify key trends and solutions which could make a difference in value creation for hotels in Singapore.
Pricing and Positioning
Despite the surge in Singapore visitor arrivals and tourism receipts, hotels did not perform in tandem as both marketwide average rate and occupancy declined, resulting in a loss of 4% in revenue per available room (RevPAR). Challenged by the weak global economy and the surge in supply of hotel rooms in Singapore, operators have succumbed to lowering their rates in the short term. However, research has shown that lowering ADR will possibly result in a lower RevPAR performance due to contracting demand. As a result, it may become harder to maintain rate integrity and pull it back up. A hotel should maintain a premium against competitors’ room rates to communicate its positioning and value. Instead of taking a straight discount across all room rate levels, hotels could revise their strategy to focus on particular market segments and distribution channels in order to yield the best possible RevPAR.
Total Hotel Revenue ManagementWhilst room revenue typically constitutes the major revenue component for full-service hotels, the remainder of the hotel’s revenue are often neglected by many hotels’ management teams. In Singapore, total hotel revenue management has not been practiced prevalently, but hotels that apply total hotel revenue management have seen a 5% to 10% increase in contribution to total revenue. Taking an example of events revenue management in a five-star hotel in Singapore, after placing a premium on popular wedding dates, the hotel saw an increase of approximately 55% to 60% in additional weddings revenue. Despite the fact that total hotel revenue management is a relatively new approach, hotels should start to focus their approach to profit maximization from all revenue streams.
Some other solutions…
Social Media Marketing is the new ‘Word-of-Mouth’
Social media and distribution channels have become the primary sources of information that travellers look to before deciding on which hotel to stay. As 46% of travellers post hotel reviews, and 49% of travellers will not book a hotel without scanning the reviews either on social media or OTAs, hotels should grab this opportunity to communicate their quality and unique selling points to travellers. Through this medium, the cost of social media is comparatively lower than that of direct advertising.
The marketing efficacy of social media and its conversion rate can be higher than even those of direct advertising. Hotels first need to create unique and worth-sharing content and be proactive with online interactions. Subsequently, hotels can leverage on guest information gathered from social media to design customized marketing content and personalize its services to their targeted customers. Although most hotels have adopted social media marketing, few have conducted detailed analyses of the customer data captured through these mediums to help optimize operations.
Smart and Green Buildings Can Lead to Smarter Savings
Singapore is taking the initiative in building sustainable, green and smart architectures by having launched the third Green Building Masterplan in 2014 as a further expansion of the initial BCA Green Mark Scheme in 2005. The hotel industry could also adopt such practices, as many are integrated as part of a mixed-use development comprising other real estate uses. More advanced building automation platforms can help integrate the various building systems to optimize energy usage solutions in unison, enhancing cost efficiencies in the long term. In applying the following approaches effectively, hotels can reduce the use of raw materials and production energy, potable water consumption and energy consumption up to approximately 25%, 35% and 45% respectively*.
*Note: Figures are subjected to factors such as the extent of the implementation of the approaches, type and size of property, advancement of technology and systems in place, quality of management, etc.
Source: HVS Research, Journal of Green Building
Maximising Market Penetration
Reshaping Value Through Differentiation
Customers’ perception of value is an ever-changing factor that the existing hotels and newcomers need to take into consideration. As today’s consumers become more aware of design, they would expect a higher level of service and increasingly seeking a unique experience and product authenticity in place of standardization. Three of the top six hotels in Singapore rated by travel website TripAdvisor are local boutique or independent hotels.
Boutique and lifestyle hotels have capitalized on this trend, by engaging their employees in order to provide more personalized service, as well as by offering add-on benefits and free amenities. A few of these hotels in Singapore for instance, has introduced a Handy phone service (either via mobile device or mobile applications) that acts as an e-concierge for guests who prefer to explore the city on their own. Facing fierce competition, Singapore’s traditional hotels should re-bundle their products and create a unique customer touchpoints, in order to gain greater market share through differentiation.
Singapore lifestyle boutique hotels in the pipeline (2017 -2018)*
*Note: This is not an exhaustive list of the overall hotel pipeline of Singapore
Source: HVS Research
In 2017 and 2018, a handful of the hotels in the pipeline are in the upscale and luxury segments, with two lifestyle boutique hotels under construction, including ‘Andaz’ by Hyatt Hotels and ‘The Duxton Club a Luxury Collection Hotel’ by Marriott. The surge in the number of lifestyle boutique hotels indicates that there is high demand for unique, stylish and local-adapted stay experiences. Additionally, serviced apartment management groups have also considered introducing new brands. For example, in 2016, The Ascott Limited introduced its newest brand ‘Lyf’ which will redefine travel for Millennials.
Among these hotels, mid-scale brand Yotel significantly supplements the current hospitality offering in Singapore, as many corporate and leisure consumers are attracted by the good value for money on offer.
The idea of replacing a reception with an electronic check-in system, and pairing ‘capsule’-designed rooms together with interactive technology has attracted value-conscious customers from all segments. With the success of Yotel New York, as well as three other terminal airport hotels in London and Amsterdam, Yotel is planning to add its first two hotels into the Asia portfolio – Yotel Orchard Road Singapore and Yotel Changi Airport Singapore. Having said that, it can be seen that a handful of new hotels in Singapore are finding ways to differentiate themselves to attune to the current customers’ perception of value while trying to accommodate to their needs; making differentiation a key strategy for hotels entering the Singapore market.
Two-Pronged Approach: Dual-Branded Hotels
During the past several years, the dual-branded hotel trend has accelerated across Asia. Recently in 2016, the dual-branded hotel under The InterContinental Hotel Group (IHG) debuted in Singapore’s Joo Chiat area, featuring IHG’s upscale design brand hotel Indigo, together with the mid-scale brand Holiday Inn Express. Both hotels target different demand segments. While hotel Indigo is targeting customers who are looking for a unique luxury experience, Holiday Inn Express targets more value-conscious guests.
A dual-branded development strategy creates synergies both on the construction side and the operation side of the project. By building the hotels with a common back of the house or guest areas provides savings of approximately 20% of construction costs, as well as additional savings on sharing labour and overhead costs between the two brands. However, when envisioning a dual-branded development strategy, it is vital to maintain brand integrity while selecting the brands to fit in with the local market environment.
Dual-branded hotels in the pipeline
*Note: Properties presented are not exhaustive.
Source: HVS Research
Adaptability Through Quick Reaction to Change
Being an open economy, Singapore is highly affected by global and regional economic performance and sentiments. Thus, it is important for both owners and hoteliers to identify gaps in the market for new opportunities. As the market situation evolves quickly, actions and contingencies to mitigate the impacts of the global economy need to be fast to apply and easy to integrate.
Maximisation By Taking Multi-functional Spaces to New Heights
Given Singapore’s lively social and cultural scene, hotels should not only consider creative new concepts to introduce to the city but also find ways of marketing various areas in the hotels for multi-functional usage. For instance, similar to selling the presidential suite as a meeting and event space, hotels could consider an intimate section of the public and common areas for other functions such as co-working spaces instead of a pure sitting/resting area.
Collaboration By Going ‘Glocal’ beyond Design and Location
As STB continues its efforts to draw and attract more business events into Singapore, hotels need to consider how they can play a part to support this initiative and collaborate closely with STB or other local event organisations to increase the attractiveness of Singapore as a destination yet increase their market presence. One notable example is PARKROYAL on Pickering being the main official accommodation partner with Asia’s sustainable light art festival, iLight Marina Bay 2017.